Cancellation & Refunds Policy

Call Now

Call Now starts straight away. Before paying, you ask for the call to start immediately. You lose the right to cancel once the call has been provided.

Per-minute calls are charged only for the time used. Fixed-price calls are charged once you are both connected. If the call doesn't connect, nothing is charged and the hold is released.

Scheduled private sessions

• Cancel 24 hours or more before the start: full refund.
• Cancel less than 24 hours before the start: normally no refund. Contact us if there are exceptional circumstances.
• If the Creator cancels, doesn't confirm within 48 hours or doesn't turn up: full refund or the hold is released.
• If the Creator suggests a new time, the booking only changes if you accept.

Group classes

• Cancel 24 hours or more before the start: full refund.
• Cancel less than 24 hours before the start: normally no refund.
• If the Creator cancels or doesn't turn up: full refund.

Your legal right to cancel

Where the law gives you a right to cancel a service within 14 days, that right applies as well as this policy. To use it, tell us or the Creator clearly that you want to cancel.

If something goes wrong

Creators must provide sessions with reasonable care and skill. If a session was not as described, contact hello@livehowto.co.uk within 14 days. We can arrange a repeat session or a full or partial refund, as your rights require.

Refunds go back to your original payment method. Your bank may take a few days to show them.